Call us at +15187224413 or complete our contact form. We'll walk through your situation on a no-obligation call to assess whether recovery is realistic before any work begins.

We work with a wide range of access issues, including forgotten passwords, corrupted or damaged wallet files, incomplete backups, seed phrases with missing or out-of-order words, forgotten passphrases, and hardware wallets that have stopped responding. Because every wallet issue is different, we start with a confidential review to understand what's actually recoverable in your case.

Our recovery work covers major assets such as Bitcoin, Ethereum, Litecoin, Dogecoin, and a broad range of ERC-20 tokens and altcoins. We're also experienced with common wallet software and devices, including MetaMask, Electrum, Blockchain.com, Ledger, Trezor, and Bitcoin Core.

It starts with a free consultation where you describe what happened. From there, we assess the wallet type, what information is still available, and how likely recovery is. If your case looks viable, we'll lay out next steps, a realistic timeline, and our fee structure before any recovery attempt starts.

No. We work on a no-recovery, no-fee basis, so there's no cost unless we successfully recover your assets. Our fee is only deducted from the recovered funds once the recovery is complete.

It depends on the wallet type, the strength of its encryption, how much information you can provide, and the overall complexity of the case. Simpler cases can be resolved in hours or days, while more complex recoveries may take several weeks.

Yes — confidentiality is one of our top priorities. Any sensitive information you share is handled securely and used only for your recovery case. We never take ownership of your assets and never access more than what's required to carry out authorized recovery work.

We're happy to answer questions directly, share information about our process, and be upfront about timelines, risks, and limitations before we ever begin work. Be cautious of any recovery service that guarantees success outright — legitimate providers will always be transparent that not every case can be recovered.